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Terms and Conditions

 

LEGAL NOTIFICATION

User expressly agrees that use of El Dorado Trading Group’s eStore is at the sole risk of the User.

Neither El Dorado Trading Group, nor its affiliates, nor any of their officers, directors, or employees, agents, third party content providers, merchants, sponsors, licensors (collectively, "Providers"), or the like, warrant that El Dorado Trading Group’s eStore will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of El Dorado Trading Group’s eStore, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through El Dorado Trading Group’s eStore.

THIS SITE IS PROVIDED BY EL DORADO TRADING GROUP ON AN "AS IS" AND "AS AVAILABLE" BASIS. EL DORADO TRADING GROUP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EL DORADO TRADING GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EL DORADO TRADING GROUP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY EL DORADO TRADING GROUP NOR ITS AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THE LIKE, SHALL CREATE A WARRANTY; NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.

Under no circumstances shall El Dorado Trading Group or any other party involved in creating, producing, or distributing El Dorado Trading Group products be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use El Dorado Trading Group, including but not limited to reliance by a User on any information obtained from El Dorado Trading Group. or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to the records of El Dorado Trading Group, programs, or services.

User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through El Dorado Trading Group’s eStore.

TERMS AND CONDITIONS

TERMS: Terms are Net 30 days with approved credit.

MINIMUM ORDER/HANDLING CHARGES: There is no minimum order. Orders under $50 will be assessed a $5 handling charge.

SHIPPING: Orders for in-stock merchandise placed by 3:00PM PST normally ship the same day. We offer overnight, 2-day or 3-day shipping service at an additional charge. For orders to Canada, Alaska and Hawaii, El Dorado pays ground freight to the embarkation point and the reseller is responsible for paying beyond charges.

PRICING: All prices are subject to change without notice. Current pricing is available at www.EDTG.com.

PRICE PROTECTION: When a manufacturer lowers the price of an item and offers price protection to El Dorado Trading Group, we proactively offer price protection to you for products purchased from El Dorado. Each manufacturer dictates strict guidelines for offering price protection, including purchases ranging from 30-120 days, inventory report requirements and the period for submitting claims. El Dorado will notify you of specific requirements for each price protection, including the eligible purchases. We are only able to process price protections which strictly adhere to the manufacturer requirements.

BACKORDERED ITEMS: Items that are out of stock are automatically backordered and shipped freight free when they become available. If backorders are less than $100.00, they will be cancelled and you will be notified to reorder. Backorders more than 60 days old are subject to cancellation.

FREIGHT CLAIMS: It is very important to inspect your shipment when it arrives and note discrepancies on the freight bill at the time of delivery. We cannot process claims for shipments signed as complete and undamaged later found to be incomplete or damaged. Check the package for damage or pilferage before the carrier leaves. Report any claims for damage or short shipments to El Dorado Trading Group @ 800-227-8292. If you sign for your shipment and then find concealed damage, such as torn product packaging or broken products, call the delivering carrier for a damage inspection, then notify us. Retain all shipping materials for inspection.

INVOICE DISCREPANCIES: All invoice discrepancies including price adjustments, processing fees and other add-ons must be disputed within 30 days of invoice.

FINANCE CHARGES: Terms of sale are cash, unless credit is approved. Approved credit sales terms are thirty days net. Finance charges may be assessed on past due balances at a periodic rate of 1.5% per month (Annual Percentage Rate 18%). Reseller shall be obligated to pay costs and expenses of collection, including reasonable attorney fees.

RETURNS: General Information - Should you need to return products, make sure you get a return authorization (RA) number via www.EDTG.com or fax. Your RA number is valid for 30 days and must be clearly marked on the outside of all return packages. You must allow for in-transit time, as El Dorado Trading group must physically receive the products within 30 calendar days of RA issuance. With the exception of shipping errors, return freight is the reseller’s responsibility. Overstock merchandise must be in new, resalable condition. Refurbishing of returned items (removing price tags or residue, replacing packaging, etc.) will be billed for time and materials or at El Dorado’s discretion, the product will be returned to the dealer. Credit will be issued at current reseller cost, minus any previously issued credits, not to exceed original invoice cost.

Our Shipping Errors – Call customer service for return authorization, and then simply return the items with RA # on outside of box. We will credit you at invoiced cost including transportation charges via the least expensive way. Shipping errors must be reported within 15 days of receipt.

Returns of Free Goods, or promo packs - If returning a product that was purchased in conjunction with a promotion providing free product (i.e. a buy 12, get 1 free promotion) the first product returned is considered to be the free product

Special Orders - Upon request we will special order product currently stocked. Special orders may take 3-5 weeks to deliver and must be ordered in standard packs. We do not accept returns on special order product.

Overstock Returns - Overstock returns are permitted for current merchandise if the product was purchased from El Dorado within the prior 180 days. Merchandise must be unopened to receive credit. Products with expiration dates such as film, batteries cannot be returned.

Discontinued Product Returns – Not allowed unless defective.

Defective Merchandise - Current product that is found to be defective will be credited at invoiced cost. Defective electronic items must include original packaging, accessories and manuals. Discontinued product found to be defective is returnable for a period of 90 days from date of invoice.

All prices and terms are subject to change without notice.

All information disseminated on this site is intended for use by El Dorado Trading Group and its authorized resellers.
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